- - Covers repair or replacement for manufacturing defects
- - Onsite support after remote diagnosis
- - Online and phone support - Monday - Friday during local business hours
Upgrade from 3Y Next Business Day to 5Y Next Business Day
Dell’s base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.
Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration.
*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
DELL 3Y Next Bus. Day to 5Y Next Bus. Day, 5 year(s), 8x5
DELL 3Y Next Bus. Day to 5Y Next Bus. Day. Number of years: 5 year(s), Service time (hours x days): 8x5